The security service industry is the product of social and economic development. Since the reform and opening up, with the rapid development of the social economy, people's living standards have been continuously improved, and the society's need for security has become stronger and stronger. Since the development of the industry, security services have penetrated into all areas of people's lives. As one of the security service businesses, the main responsibility of community security is to be responsible for the security of the community. It is an indispensable auxiliary force for public security organs in China to prevent community security. For community residents, community security is equivalent to a security barrier in the community in the sense that it is a familiar and intimate word in the eyes of the masses. Recently, in order to understand the current status and role of community security, the reporter visited the security service companies in Shandong and Guangdong.
Development of community security

   The reporter learned from the Guangzhou Security Company that the company currently has 119 community security guards, accounting for only 6.24% of the total number of human security guards. A person in charge of business development told the reporter: "In the face of fierce competition in the community security service market in Sanmenxia City in recent years, when developing the community security service market, we must first understand the residential units, personnel components, and security services. The payment method and payment ability of the fee, in order to avoid the difficulty of recycling the security service fee, or the problem of bad debts, we generally prefer the residential areas of the party and government organs, institutions, central enterprises, state-owned enterprises, etc., or can uniformly pay the security service fees. Commercial residential area."

   In Tianqiao Branch of Jinan Zhenbang Security Service Co., Ltd., the reporter learned that in recent years, according to the current situation of the local security service market, the company has focused on the development of community security business in high-end communities, neighborhood committees and other units. At present, the company has a total of 2,254 security guards, including more than 350 community security guards, accounting for about 15.5% of the total number. The reporter noted in the interview that this data is relatively high among similar security service companies. In addition, some of the problems in the development and management of the community security of the two public and one J can be divided into the following points:

   The team is unstable. Due to various factors such as low salary, boring work, cumbersome tasks, heavy responsibility and unrecognized, the community security team has frequent movements, especially around the Spring Festival every year. Security vacancies are serious and recruitment is difficult. Community security is a special post that requires security guards to remember the owner's name, appearance, living buildings, floors, units, room numbers, and the operation of fire facilities, technical defense facilities, and other public facilities in the community. To be familiar with these, security guards need to be stable, and frequent changes are not conducive to the public security environment of the community, but also cause a compromise in service quality.

   The overall quality of community security is low. Due to the low social status and low treatment, it is difficult for the company to recruit high-quality talents. On the other hand, it is affected by the relationship between supply and demand. The threshold for recruiting is too low. The security guards generally only have junior high school education and even primary school education. The overall quality of the community security team is not high. At present, community security is mostly limited to the level of civil air defense, with door guards, guardians, and patrols, and lacks a practical and talented person. Moreover, some security guards have a low awareness of security and security awareness. From time to time, there may be patrol inefficiencies or patrols that are not in place. Sometimes, in the event of an emergency, the pre-established plan cannot be used flexibly; some security guards provide attitudes. Poor, there will be unnecessary conflicts with the owners; especially in the middle of the night, there will be empty posts, off-the-jobs, sleeping posts, etc., and even more are self-stealing and stealing the property of the owners.

   Community security team management is chaotic. Due to the outdated rules and regulations, the existing rules and regulations overemphasize what security guards should do, and rarely consider what the company should do. The imperfect management system did not give the security guards a good motivation. In addition, due to the lack of staff, the backbone of the security management layer directly appeared in the use of the team members, and the phenomenon of “removing the east wall to fill the western wall” appeared. A large part of the grassroots backbone The energy is exhausted to cope with the problems caused by the lack of staff. The security guards are also busy working overtime between the posts. The security culture's amateur cultural life is characterized by spontaneousness and blindness. It lacks organized and systematic construction and is not conducive to the community. Construction and development of the security team.

   The team members have insufficient understanding of community security services. The essence of community security services is the cooperation between security and residents to solve community security problems. In actual work, some security guards did not establish the idea of ​​serving the residents as the core and serving the residents. The security guards and residents have too little understanding, which makes the residents in the security work not cooperate, and is not understood or accepted by the residents. passive.

   In a conversation with an old security guard in the community, he told reporters: "In addition to the hard work of our community security, there are hardships and helplessness. It seems to be leisurely. In fact, we all need to 'see with our eyes and patrol with our feet'. This work needs to endure the boring suffering of loneliness, and it is very tormenting the physical and will of the people. What's more, the community security is a certain age group, and the practitioners are purely for the sake of raising a family. The work, the income is not high, and the treatment is not good. I don’t feel depressed and helpless in my heart. This kind of mental suffering is not much easier than physical fatigue."
Advantages and disadvantages in competition.

Guangzhou Security Company has implemented market-oriented and standardized operations for many years. It has strict access and training system. The company has high social influence, cognition and brand effect. It always insists on winning the market with safety and quality and winning the owners. With this irreplaceable resource advantage and years of accumulation, the company is in stark contrast to other local security management organizations. According to a person in charge of the company, many of the community security guards recruited by many local security agencies are employed by older retired employees, social idlers, etc., and some even hired personnel without any department review and approval. If you go to work without training and political review, there are great security risks, and the dress is also chaotic, so the public will have a discriminatory and distrustful attitude towards the entire security guard community.

   A person in charge of Tianqiao Branch of Jinan Zhenbang Security Service Co., Ltd. told reporters: "At present, some private security companies have been established. The market is fiercely competitive. The means of malicious competition are endless. Individual security companies or properties have reduced service fees through malicious means. Come to 'dig the wall'. The employer does not understand the quality of their service, there is an attitude towards these security companies to wait and see and even hire. At the same time, some of the community-equipped properties have increased security, and most of the security guards do not pay. In the phenomenon of social insurance, wages are generally higher than those of regular security companies, and wages are flexible. Some workers will choose companies that have no insurance but a little higher wages."

   In the face of the highly competitive community security service market, the company also summarized its own advantages and began to enter the high-end community. The person in charge believes that the company's current advantages are as follows: First, it is established early, has contacted many community security, and has rich security experience; second, the company pays social insurance for its members, allowing employers to pay from complicated social insurance. Freed from the transaction, saving personnel management costs and reducing potential legal risks, focusing on the core functions of personnel management such as selecting and hiring, performance appraisal, and salary determination; third, the company now has high-end technology and security solutions. More than 200 security personnel, and invested nearly 10 million yuan to build a professional monitoring center and technical defense network. The professional security team of more than 2,000 people consisting of a fixed disposal team and a mobile disposal team is responsible for daily security service and emergency handling. Vigorously expand other service areas, and form a service model that is based on physical defense, technology prevention, personal defense, civil defense, technical defense, and physical defense. It provides stable, professional and reliable security for users in the jurisdiction; The salary and performance appraisal mechanism has effectively improved the management efficiency. By setting up the security officer promotion system, a “growth line” has been established for the grassroots security guards. Through training, training and selection, a reasonable talent echelon has been established. Most of the company's current leaders, departments and brigades have grown up from the basic security guards. After years of business experience and beating, they have strong loyalty to the company and a strong security career.

   During the visit, the reporter found that in the competition, Guangzhou Security Company also focused on “building a network of security prevention and control that combines civil air defense, physical defense and technical defense”. The practice is: consolidate the foundation of security prevention and control, scientifically and rationally arrange security posts in the community, and form the best combination of points, lines and surfaces for the gate guard post, guardian post and patrol post; grasp the key to safety prevention and control, and require security guards to be familiar with the work. Environment, understand job responsibilities, perform duties in positions, and always be vigilant everywhere; strengthen security measures, strengthen guardian inspections of key areas and key parts according to geographical environment and security weaknesses of residential communities; grasp security priorities, require security guards Remember the owner's name and appearance characteristics, understand the building, floor, unit and room number of the owner's residence, and make sure that there is a bottom in mind. The guardian guard strengthens the registration of personnel, goods and vehicles, strictly controls the entry of outsiders into the community; and strictly guards against burglary. Strengthen the supervision and inspection of the security guard post after 0:00 in the evening and especially in the early morning hours to prevent the security guards from leaving the post, dozing off, etc., causing the thieves to take advantage of it; play the overall functional effect of security, strengthen the mutual reminder between the sentry and the sentry, and take care of each other. Supervision, mutual linkage, forming strict prevention of points, lines and surfaces System; the use of the cell monitoring system, the air defense and anti-technology combine to achieve a hundred secret is not infrequent; strengthen publicity and education on safety knowledge of residential property owners, owners raise safety awareness, and lay a good foundation for the masses to improve community safety.

   Despite this, the company is still at a disadvantage in the market competition of community security services. A person in charge of the company told the reporter: "The situation is caused by the high cost of operation. In Sanmenxia, ​​many security guards did not pay social pooling insurance. Under the circumstances that enterprises do not bear the relevant expenses such as disability protection funds and state-owned capital income, low-cost operation makes the company lose its competitive competitiveness in terms of price. The human security cost of our accounting has reached 2,800 yuan this year. The current security service fee is 2000-2500 yuan, and the current per capita security service fee is 1804 yuan. Second, the community's civil air defense and technical defense are different, which affects the quality of security services, thus restricting the expansion of the community security market. Now many communities The security guards and the installed technical defense systems belong to different units, which have hidden hidden dangers for community safety. The civil air security is a family, responsible for guards and patrols, and some even manage the entry and exit of the guards; In the field of construction, the quality of service is difficult to guarantee, especially after the sale. Although not the security guard ability, within responsibility, is not responsible, but easily lead to security, a resident of both tensions, affecting the normal development of security work. "

   The focus of competition in the security market is still on the quality of service. Who can provide high-quality and efficient services, Huai can occupy the market. The person in charge told the reporter: "In terms of service quality, the company combines the construction of community security teams and pays close attention to the improvement of service quality. First of all, to improve service awareness, establish the service concept of owner-oriented, and take "customer satisfaction" as security work. The starting point is to strengthen the security guards' dedication education, as well as the courtesy, civilized language, and instrumental training. Secondly, it plays the role of auxiliary police. While providing security services for the owners, we actively launch security guards to assist the public security organs to maintain. Social security, prevention of various illegal and criminal activities, and play an active role in ensuring the safety of the society and customers. In order to fully mobilize the security guards to assist the public security organs to maintain social policing enthusiasm, the company also rewards those who have outstanding performance and achievements. According to incomplete statistics, last year, community security stopped theft five times, timely discovered and eliminated 11 fire hazards, and eliminated 7 floods. Finally, it extended the service connotation. They made 'difficulty, looking for security' in the community. People's security for the people's service commitment, to protect As the 'convenience service point', the duty room is responsible for providing needles, common drugs, car repair, water and electricity maintenance, etc., and has not set up a service hotline to receive consultation, handle complaints or seek help, and respond promptly and accurately. And feedback; open a security prevention propaganda column, use the window and blackboard of the community door as a carrier to announce community dynamics, relevant laws and regulations, information on food, clothing and housing, how to prevent security measures such as burglary, road plagiarism, vehicle theft, fraud, etc. During the festival, express blessings to the residents through slogans, banners, etc., and post 'security reminders to you' at the door of each unit, in good faith to remind residents to go out for vacation and holiday considerations. Through this series of measures, first of all, from the quality of service Win the customer's affirmation, keep the existing resources and advantages, as long as your service quality goes up, time will prove everything."
The role of community security

   In the interview, a person in charge of Jinan Zhenbang Security Service Co., Ltd. Tianqiao Branch told the reporter: "As a civil defense team serving the community security, the company's community security in the specific work has achieved a single service customer security to the 'customer The unit's security officer, the public security organ's information officer, the security knowledge propagandist, and the people's waiter's four-in-one transformation. At present, the company has won customers through standardized and unified management, civilized and rigorous image, and warm and thoughtful service. The praise of the unit has formed a consensus in the middle of the community that “there are difficulties in finding security.” Some security guards are happy to help others and are praised by the masses.”

   Indeed, “well-being” can “learn”, and community security is closely related to people’s lives. Safe, comfortable and safe living environment is the pursuit of high-quality life, and community security is very important in the role of the auxiliary police in maintaining social security and ensuring the people's live and work in peace and contentment. Mainly reflected in the following five aspects:

   First, security is guaranteed. When the security service company undertakes the task of community security service, it will conduct on-the-spot investigation of the service area under normal circumstances, and then study and formulate security service plans, work procedures, supervision and inspection mechanisms to ensure the effective operation of community security services. .

   The second is to prevent hidden dangers. Community security is not only standing guard patrols, they can find potential safety hazards in their work, and take practical preventive measures to eliminate possible safety accidents and hidden dangers in the bud.

   The third is to maintain order. During the duty, the security guards, through the clean-up of the idlers, the command and control of the vehicles entering and leaving the community, the correction of various violations, etc., maintain a good public order in the community, and provide residents with a safe and Orderly work and living environment.

   The fourth is emergency response. There are many uncertainties in the occurrence of public security, fires and various types of disasters. They cannot be avoided 100%. Community security can control what has happened when various dangers affecting the safety of residents and communities occur. Reduce losses.

   The fifth is community service. While completing their duties, the security guards through the obligation to help the residents move and unblock the sewers, extend the connotation of security services, strengthen the relationship with the residents, communicate the feelings with the residents, and enable the residents to consciously cooperate with the security. Maintain the security of the community.

   In addition, through a large number of cases, the reporter found that the special nature of the community security team determines that it often assists the police to handle some security incidents. In daily work, community security controls a large number of community household information in its own flexible way. Some of them can prevent crimes, reduce the occurrence of various criminal and public security cases, and some can provide criminal intelligence information for public security organs. To enable public security organs to effectively crack down on crimes and maintain social order, it can also assist public security organs in arranging the community to make up for the lack of police power.

   From standing guard patrols to seriously inquiring about community personnel, from helping the residents of the community to move to the hospital, from the elderly who are widowed to the hospital, from cleaning the internal affairs of the duty room to obliging to clean up the public areas for the masses, from the unscrupulous move to the active help being robbed. The masses contain criminal suspects... It can be said that community security guards are at the forefront of grassroots basic work. They are practitioners who promote grassroots security work and ensure the safety of the people. Although there are various problems in the current community security team, they are the people closest to the masses. Whether their work can be done well is closely related to the safety of the people. Therefore, the current development of community security should be caused. Social attention.